SpanCore have been working on Digital Experience Delivery capabilities for last many years and have helped clients in implementing and managing enterprise wide Digital Delivery Platform. Leveraging this platform, content authors can author once and publish content for multiple consumer end devices which is so called “Responsive” design. We have worked with clients to implement end-to-end solution leveraging Web Content Management (WCM), Digitial Asset Management (DAM) and Analytics, Search Engine, Campaign management, SEO, Video Streaming, LiveChat, DemandBase and integration with marketing automation (Eloqua, Marketo), CRM (SFDC, Microsoft Dynamics CRM) and Survey tools.
SpanCore can provide strategic consulting to bootstrap and kick start the Digital Delivery project; help plan and manage the implementation phase; take the project to go-live, beyond which provide production support and continuous analysis, measurement and improvements.
Strategy Consulting - SpanCore can come in during the inception phase of the project and help you put together a project charter based on the vision & mission of the project. We will interview key stakeholders, understand problem statement and document high level functional & technical requirements, provide recommendations on processes & technologies, provide budgetary details, develop roadmap and work with project sponsor to get approval from C level executives and key stakeholders to move ahead with the project.
Implementation Partner – As an implementation partner SpanCore can take complete ownership of delivery, training, post production support and on-going support as needed. We can provide right mix of AEM experience resources during the implementation phase of the project who can deliver in time and within the budget. As per needs we can quickly ramp up or ramp down resources and effectively use onshore and offshore model.
In past, we have seen that customers already have Digital Delivery Platform in place and need implementation partner on need basis for upgrade and small projects. SpanCore can take that burden away from your IT organization and help with the development activities as needed. We have ready to use framework can be easily applied as-is or customized based on your needs for rapid delivery.
Maintenance & Production Support – Once the initial implementation is complete, we can help in managing the complete platform for you to make sure that it complies with purchased licenses, performance SLA, up to date with all the product hotfixes and security patches. We closely work with the development team, infrastructure team and sys ops team regularly. We monitor the platform 24X7 with automated and semi manual monitors in place. Standard reports will be published weekly to management for system and application health.